Ultrasharp 2415 has a stuck bright pixel between the center and upper left corner of the screen.
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* What is the 20 digit alpha-numeric monitor serial number?
CN-OPVJVW-74261-54F-1VOL Rev A02
Manufacture date April 2015
* What video out ports are available on the video card? DVI, DP, HDMI
* What video out port are you using from the video card to what video in port on the monitor? DP
* What cable are you using to attach the video card to the monitor? DP to MiniDP
* Resolution 1920x1200
* Was the monitor purchased from Dell or some reseller? Purchased from Newegg.com reseller
Invoice date: 7/21/2015
Delivered 7/25/2015
I set the monitor up two days ago and noticed a stuck "bright pixel" (white). I've tried exercising the pixel with the tools from other threads and the DPT tool.
I bought an Ultrasharp because I heard excellent things about Dell's replacement policies and quality of the monitor.
Newegg's return policy does not cover 1 dead pixel. I want to use the Dell ultrasharp policy to replace this monitor. I tried to follow the instructions at
http://en.community.dell.com/support-forums/peripherals/f/3529/t/19263699
But I am not having luck. Looking for what I need to do to get this replaced.
Thanks in advance for the help!
