model - U2414H
serial number - CN- 0R9F1P-74621-3BM-1PML
revision number - A00
specific computer model - Microsoft Surface Pro 2, 8MB RAM, 256 GB HDD
operating system - Windows 8.1 Pro
video card - Intel HD Graphics 4400
What video out ports are available on the video card? - DisplayPort
What video out port are you using from the video card to what video in port on the monitor? - Surface Pro 2 DisplayPort out --> 1st Dell U2414H monitor DisplayPort in --> 2nd Dell U2414H monitor (the one with the vertical line issue) mini DisplayPort in using Dell supplied video cables and monitors set to DisplayPort 1.2 enabled.
What cable are you using to attach the video card to the monitor? - Dell supplied DisplayPort to mini DisplayPort cable
Press the monitor Menu button to open the monitor OSD (On Screen Display). The bottom of that screen should show a resolution. That resolution should match the monitor default resolution - resolution set to 1920x1080 60Hz, which matches the monitor's default resolution
Can you post a video of the issue? - not at this time
Full description of the monitor issue - Hello, I have a U2414H monitor that has a vertical line of dark pixels showing up on the screen. The pixels extend from the top of the screen to the bottom. I've tried restoring the monitor to Factory Defaults using the OSD and I've run the monitor Self-Test and BID, all to no avail on correcting the issue. My current configuration is a Microsoft Surface Pro 2 connected to a dual monitor setup (2 of the Dell U2414H monitors) using the Surface's DisplayPort video output to connect the monitors in a DisplayPort 1.2 daisychain. The monitor that is having the issue is the secondary monitor at the end of the daisychain. I'm using the Dell supplied cables and have the monitors setup with DisplayPort 1.2 enabled. Any thoughts on a possible fix for this issue, or do I have a bad monitor that needs to be returned to Dell for a replacement? I purchased the monitors in January 2014 and bought them directly through Dell's website. I look forward to a response, thanks!
-Craig Young