Can anyone help me on my new Dell monitor & Asus PC ?
Description of problem
On powering up monitor & PC, monitor sticks in power save mode, saying no signal on HDMI port. Mouse or keyboard activity won't bring monitor up.
I eventually found that going to device manager, and display adaptor (details of my system appended below) and updating driver for the Intel integrated graphics, and then rollback on the newly updated driver would kick the monitor to life.
But then any restart or power off/power up will revert monitor back to power save, and only way to get it back is to plug a spare monitor into PC VGA port (so I can see Windows !) and do the update driver/rollback again.
Seems to me that the monitor misses some sync or somesuch flag on power up and then the re-initialise of the driver re-sends some wake up or refresh signal ? Could the PC be booting too quickly for the monitor ?
Incidentally, perhaps a red herring, but this is a new system. Installed my various programs, etc yesterday with several restarts (with the basic Windows included drivers) and it worked fine. Problem only seemed to occur AFTER I had installed the Dell CD of drivers/display manager. Tried uninstalling this and reverting back to the Windows drivers, but system still exhibits this locked into power save/cant find HDMI signal condition.
Very frustrating, bought this monitor on Dells reputation for monitors and my own past experience - now feel somewhat let down.
Can anyone help ? Please ?
Thanks in advance, sitting with fingers crossed !.......
Regards, Laurence
PS. Tried the Dell Tech Support website, which goes nowhere unless you have a service tag number, but Dell don't put service tag numbers on monitors ! Aaargh !
Below appended monitor/system info as requested in sticky at top of forum.
(1) Restore the monitor to Factory Defaults using the monitor OSD (On Screen Display)
* Press the monitor Menu button to open the monitor OSD Tried this, no fix
* Go to Other Settings- Factory Reset and Reset All Settings
(2) Run the monitor Self-Test and BID (Built-in Diagnostic) Tried this no fix
(3) Post your issue and all of the following data
Reason line = Monitor model, short issue description
Body =
* What specific Dell monitor? U2414H
* What specific computer model, desktop/laptop? Desktop Asus M31AD
* What operating system? Win 8.1 64bit
* What video card? Intel integrated graphics HD4600, on CPU/chipset
* What video out ports are available on the video card? HDMI, VGA
* What video out port are you using from the video card to what video in port on the monitor?
HDMI
* What cable are you using to attach the video card to the monitor? HDMI to Dell port 1
* Are you using the Dell supplied cable?
Dell don't supply a HDMI cable, but this cable was taken from a working system
* Press the monitor Menu button to open the monitor OSD (On Screen Display). The bottom of that screen should show a resolution. That resolution should match the monitor default resolution
YES
* What is the 20 digit alpha-numeric monitor serial number
CN-09TG46-74261-3AI-IRVL Rev A00
* Can you post a video of the issue? How ?
* Full description of the monitor issue? As described above