Hello, about a year and a half ago I purchased a 23 inch model of the S2340M (from Amazon). The monitor worked great until a month and a half ago. The left side of the screen burned in the image of what i was looking at. this has caused a green/grey tint and made individual pixels able to be seen. I have tried the included LCD conditioning feature which did not seem to change anything. I have used the diagnostic tool which leads me to believe that this image persistence is irreversible. I believe my monitor is still under warranty and would like to set up the processes to get it repaired. However my monitor does not have a service tag. However based on warranty policies. This Instructions given should be sufficient to get the warranty claim started. Can I get a technical support person to help me out and get the process started?
Monitors without a service tag number purchased from resellers (Amazon, Best Buy, Buy.com, Cost Co, Walmart, Sams, other online store, etc.)
* Based on the monitor 20 digit PPID serial number date code start date, Dell will warranty the monitor for 3 years
* You must contact Technical Support for your country. Tell them to open the Dell internal only Oracle Knowledge Information center
* In the search blank, they should enter PNP13081, then click Search. This brings up the article =
Dell Monitor Replacement Policy and Procedure - Dell Global Policy
The customer is unable to provide a Dell Order Number or system Service Tag because the customer purchased the monitor from a retailer. The only information the customer has is the PPID serial number for the monitor. For monitors where there is not a Dell order number available, agents will use the date code embedded in the monitor PPID serial number to determine the start date when coverage started.
Discussion = The warranty will be 3 years starting from the embedded PPID serial start date on the label.
Solution = Set up the monitor replacement against the dummy tag.
* You would provide the following data to the representative if you ever need a monitor replacement within that 3 year period:
Brick or Online Store:
Monitor model:
Monitor 20 digit alphanumeric PPID serial number:
[Your]
Email address:
Name:
Shipping address:
Phone number:
Operating system:
Video card:
Video card ports tested:
Issue:
Troubleshooting performed:
* Monitor Factory Reset done
* Monitor failed Self-Test and Built-in Diagnostics
* Post further troubleshooting