hello, i recently gave in my Dell UltraSharp U2913WM to repair its apparently broken screen matrix and i was told by the official authorised repair center that dell would not repair it, instead they would ship me a new one. I recieved the monitor in a two weeks, but my concern was that it didnt had no packaging, it was dusty and looked used. I checked the service tag and expess svc code, none of them where valid.
So was this a scam? Or replaced monitors are shiped without any branded package and accessories nor with a valid tags and svc codes?