My monitor started to flicker white horizontal lines - this has been happening for some time but has been intermittent, however it been getting worse until now it hasn't come right. So off I went to the Dell support, I found a video to trouble shoot this problem and following the instructions I isolated the monitor - only the power cord plugged it and the self test box that floats around was showing the same problem pressing buttons 1 and 4together to bring up the diagnostics shows the same problem. So clearly this is a problem with the monitor and it need to go back to Dell for repair / replacement.
However my frustration lies is that I try phone Dell to find out where is the nearest service centre to drop this of and the number given says I can call between 9am - 6pm AEST (Australian Eastern Standard time) I'm in Western Australia - and there is a 2 hour difference but after a unhelpful lengthy automated menus system I get told that I need to call during office hours ....??????? it's was 10:00am which is 12pm AEST - and it's Friday so I'm trying to do this during office hours !!!!!
So next I'll try send them an email so I choose email from the option and it then automatically enters my service tag and when I click next it ells me that it doesn't recognise the service tag ????? But it did when I added it to my account as one of the products I have ???
VERY VERY FURSTRATED !!!!!!
I'm in Bunbury WA and all I want to do is have the monitor send in to either be replaced or repaired So who and how do I contact someone to get this information !!!!
