(1) Read through your monitor Manual - Done
(2) Restore the monitor to Factory Defaults using the monitor OSD (On Screen Display) - Done
* Press the monitor Menu button to open the monitor OSD
* Go to Other Settings- Factory Reset and Reset All Settings
(3) Run the monitor Self-Test and BID (Built-in Diagnostic) - No issues
(4) Post your issue and all of the following data
Reason line = 2 x u2414H sleep mode with DP 1.2 daisychained to Dell Venue 11 Pro 7130
Body =
* What is the 20 digit alpha-numeric monitor serial number?
* What is the revision number (A00, A01, etc.) ?
* What specific computer model, desktop/laptop? Dell Venue 11 Pro 7130
* What operating system? Win 8.1 Pro
* What video card? On board gfx
* What video out ports are available on the video card? (From the dock, DP and HDMI)
* What video out port are you using from the video card to what video in port on the monitor? Dock = DP -> mDP In on Monitor 1. DP -> mDP in on monitor 2.
* What cable are you using to attach the video card to the monitor? DP to mDP
* Press the monitor Menu button to open the monitor OSD (On Screen Display). The bottom of that screen should show a resolution. That resolution should match the monitor default resolution - Done (FHD)
* Full description of the monitor issue?
Since deploying 4 of these we have had nothing but issues with the sleep mode on the monitors. I have tested various scenarios and it seems when the monitors are in sleep mode for more than a few hours they simply will not come back on unless the power is pulled and re-connected.
If I simply undock the venue 11, wait for the power save mode to show on the screens and re-dock, the work fine. it seems to only happen after a rather long period or first thing in the morning. I've applied the new graphics update that was released yesterday and still no issue.
If there is a more recommended monitor for this setup I am all ears as this is beyond frustrating.