Reason line = S2740L, Headache/Eye Soreness
Body =
* What is the 20 digit alpha-numeric monitor serial number on the monitor label?
CN-OP7DOG-74261-291-03HL
* What is the revision number on the monitor label (A00, A01, etc.) ? A00
* What specific computer model, desktop/laptop? Desktop
* What operating system? Windows 8.1 Pro
* What video card? Intel HD4600 integrated graphics
* What video out ports are available on the video card? VGA/DVI
* What video out port are you using from the video card to what video in port on the monitor? DVI
* What cable are you using to attach the video card to the monitor? DVI cable
* Are you using the Dell supplied cable? Yes
* Press the monitor Menu button to open the monitor OSD (On Screen Display). The bottom of that screen should show a resolution. That resolution should match the monitor default resolution 1920x1080@60Hz
* Can you post a video of the issue? No
* Full description of the monitor issue?
Monitor is unbearable at times to look at which is causing headaches/eye soreness.The best I can describe it is like the pain one gets when they stay in a dark room for a prolonged period of time and suddenly step outside into full sunlight.
So far, I have tried the following in order to correct the problem:
-adjusting/lowering different brightness/contrast/gamma settings ('text' setting is the most bearable but still causes issues)
-updating to a new computer/video card/increased RAM (only a very slight improvement)
-change room lighting (light/dark/different light source doesn't make much of a difference)
- adjusted screen height (lowered to "eye level/top of monitor" seems to help but not by much)
- change screen distance (not much effect)
-change DPI settings (not much effect)
Thank you for any help.