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U2414H - Brightness jumping to 0%

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Hi,

I have a U2414H, which I got because my partner was having eye strain on our old monitor.  I did a bit of research, and this seemed a good option for my price.


Overall, this monitor is VERY good.  My partner used to get headaches from the old screen, but this one she can use to write for a long, long time without issue - so THANKS DELL for that one!

One issue I'm having is this:

Occasionally, without any obvious cause the monitor will set itself to 0% brightness.  If you open the  the display options, and try to slide the slider back up to 75% then it just immediately jumps back down to 0%?  Even in the Dell Display Manager I get the same problem.

So - currently turning the monitor off, then on again at the panel fixes it, and you can again move the brightness back to 75%.   But it's happened about 4 times in the last few weeks - so I don't think it's going to go away.

Did a factory reset & tests.  Video card is: NVIDIA Quadro NVS 290 out the back of an older HP desktop.

Anyone else seen this, or Dell know about it?


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